STRATEGIC PROJECT MANAGEMENT
In today’s business environment, the competitive edge lies in the ability of project managers to nurture relationships with clients to build loyalty and trust. Mastering the technical skills of project management is only part of the challenge. Equally important is the ability to manage difficult relationships with clients and employees to ensure project success. This requires getting inside the heads of the client—to understand their
hopes and fears. Only then can a project manager positively control the “bumps in the road” which arise on every project. Practicing the art of service recovery can turn a dissatisfied client into an advocate for your firm. Managing a high-performing team also requires the project manager to deal effectively with difficult employees – to minimize conflict and build commitment to the group. We’ll share the secrets of managing performance to ensure project success.
The first key to managing difficult clients OR difficult employees is to understand why people behave the way they do. In this session, you will complete the Myers-Briggs Type Indicator and the DiSC Personal Profile assessments and discuss implications for dealing effectively with other people.
The ability to manage conflict successfully is a hallmark of effective project managers. In this session, you will complete a Conflict Style Inventory to learn about your personal conflict style and its implications for interactions with clients and employees. We’ll discuss the appropriate responses to the styles used by other people and learn how to turn conflict into a constructive project management tool.
Talkshop, the best Project Management School in the Philippines, equips you with all the necessary tools to achieve your goals.