“Personal effectiveness is the core of our business.”
- Sheila Viesca, TalkShop

Thursday, June 29, 2017

The Art of Storytelling



ACCENTURE TESTIMONIALS
March 27, 2017



Anneth Domingo
This short course is a lot of tips to share on how to phrase ideas and express it in a smooth flow. It’s a hands-on training with exercises that allow everyone to speak during the session.
Ms. Sheila uses simple examples and easy to remember tips.
Anonymous
I learned a lot about communicating since I am a shy person. The program design is excellent. I like most the activities for we were able to practice them.
Ms. Sheila Viesca is professional and excellent. I learned the way to talk to other people and the basic story telling.
Anopnymous
I learned important things which I can really practice and observe during client meetings. I like the activities. They make participants comfortable.
TalkShop Consultant, Ms. Sheila Viesca is excellent. Structuring thought and how to have good impression is the transformative effect of TalkShop’s program.

Denise
This is a 5-rating workshop with TalkShop. I like everything, the sharing and the Speaker.
Ms. Sheila Viesca is very good. She’s able to give relatable examples and references.
I now have confidence and coherent story telling.

Mariquita Camara
Talkshop’s workshop is well-done.



Clarissa Tenorio
Talking exercises are pretty much the highlights of this activity. I enjoyed listening to all of the ladies and also had fun with its sharing my own thoughts and experiences.
I learned how to effectively tell a story using the formula. I like storytelling the most.
Ms. Sheila Viesca is a very effective Speaker. The workshop somehow helped me increase my confidence in public speaking.

Lorelie Dizon
The workshop is lively and interactive. The Speaker is approachable and can relate to realities of life. The program design is very good. There are a lot of examples from attendees. I like the 2 truths and a lie because it gives me opportunity to speak in front.
Ms. Sheila Viesca is very confident and very real giving true to life examples. I am now aware of my visual, voice and verbal.

Dionesio Llano Jr.
Thank you for giving us opportunity to develop myself and enhance confidence. I rated TalkShop excellent because it gives me more confidence in my frame works and how to be a good employee and a leader.
The program design is great. I like the part on how to communicate with other people with the right manner and to have good behavior in every circumstance.
Ms. Sheila is great. She can deliver well and inspire people by her examples and words.

April Arcilla
I like the format of the training. The Speaker is really effective. She managed the training well. The program design is really good. I enjoyed it.
Ms. Sheila is a good Trainer. I was never bored.
I feel more confident in talking now. I’m excited to try my superhero role in the next challenging meeting I shall have.

Wednesday, May 31, 2017

TalkShop's Leadership Skills Training Reviews

Bureau of The Treasury Testimonials
March 15-16, 2017

TalkShop's Leadership Skills Training Reviews



Alexius Pastrana, TOO IV, Leadership Training, Bureau of the Treasury
TalkShop’s Leadership Skills training helped me to remove my fear of talking in public. I overcame my stage fright. I learned the important skills and abilities needed by a leader and an effective communicator.  I especially like the icebreakers and activities, as they are the application of what what we’ve learned.  The Speaker, Ms. Sheila,  is knowledgeable in her topics.

Lorna Gutierrez, Treasury Operations Officer 1V, Leadership Training, Bureau of the Treasury
I’ve learned to be a good leader. The program design is great. Ms. Sheila, the Speaker is excellent.

TalkShop's Leadership Skills Training Reviews


Leonora Falcon, TOO IV, Leadership Training, Bureau of the Treasury
I gained additional self-confidence. I learned a lot. I like storytelling and group workshop. Ms. Sheila Viesca is an effective Speaker. The TalkShop workshop has taught me about speaking in front of an audience.

Buenaventura Castillo, Admin VI, Leadership Training, Bureau of the Treasury
It is a well-done Leadership Skills Training workshop by TalkShop. The Speaker is relevant and knowledgeable. She knows what she’s talking about.
TalkShop's Leadership Skills Training Reviews


Rene Blardony, TOO III, Leadership Training, Bureau of the Treasury
It is an excellent workshop. I like the group songs and speaking in front.  Ms. Sheila is entertaining and lovely. I gained confidence because of her.

Kim Howell Honor, Division Chief, Leadership Training, Bureau of the Treasury
I learned that I am now capable of telling stories in front of anyone. The program design is excellent. The TalkShop Consultant is very fluent and she walks the talk.

TalkShop's Leadership Skills Training Reviews


Annabelle Borja, CTOO 1, Leadership Training, Bureau of the Treasury
At first I was a little bit hesitant but I was wrong.  TalokShop gave an excellent workshop. I gave a 5 rating in all areas.

John Michael Baldres, Leadership Training, Bureau of the Treasury
I learned to be competent in myself and cooperative with other people.  The workshop is very helpful.  The program design is great. Ms. Sheila is a lovely and dynamic speaker and consultant.

TalkShop's Leadership Skills Training Reviews



Monday, April 24, 2017

GRACIO MED PHILIPPINES Testimonials for TalkShop's Social Graces and Fine Dining Etiquette

GRACIO MED PHILIPPINES share their learning experiences from TalkShop's Social Graces and Fine Dining Workshop.

GRACIO MED PHILIPPINES TESTIMONIALS
Social Graces and Fine Dining Etiquette
January 11, 2017





I'm giving an excellent rating for TalkShop from the program to the Consultant and transformative effect.

Maan  Catapra, MedRep, Gracio Med Phils, Social Graces and Fine Dining WorkShop

I am proud to have attended this TalkShop workshop to boost my confidence that I can use in daily activities. I am glad I can also teach all the topics I learned to my children. The program design is excellent with an excellent Consultant, Ms. Sheila Viesca who clearly explains the etiquette.

Justin Andays, MedRep, Gracio Med Phils, Social Graces and Fine Dining WorkShop

It is a well-done workshop by TalkShop.

Rio Luching, MedRep, Gracio Med Phils, Social Graces and Fine Dining WorkShop

I like the sandwich approach and the design is excellent. TalkShop’s Trainer is excellent, too. Thanks to this workshop, it gave me confidence.


Joerico Chu, MedRep, Gracio Med Phils, Social Graces and Fine Dining WorkShop

I loved how the Speaker delivers and holds the training. Well-done, Ms. Sheila of TalkShop!

Myleen Ng, MedRep, Gracio Med Phils, Social Graces and Fine Dining WorkShop

Everything is great! Thank you Talkshop, truly the best!


Nino, SPR, MedRep, Gracio Med Phils, Social Graces and Fine Dining WorkShop

It’s a very helpful and educational training from TalkShop. Both the workshop and Ms. Sheila are excellent.

Sianny, MedRep, Gracio Med Phils, Social Graces and Fine Dining WorkShop

I learned so much from the Social Graces and Fine Dining Etiquette workshop. It is a very useful and insightful training. I like the table manners the most. The TalkShop Consultant is easy to understand with good explanation.

Arnel Lagmay, MedRep, Gracio Med Phils, Social Graces and Fine Dining WorkShop

It’s an excellent TalkShop workshop that developed my etiquette.

Giovanni Majam, DSM, Gracio Med Phils, Social Graces and Fine Dining WorkShop

TalkShop workshop in Social Graces and Fine Dining Etiquette is great. I like proper grooming the most. Ms. Sheila Viesca is witty and easy to understand. I am now more aware of formal event and know how to act.



Anonymous

I'm giving a rating of 5 for TalkShop. The program design is very helpful in my field. Ms. Sheila is an excellent Trainer.

Fria Sibulo

I appreciated the learning from this TalkShop workshop. It was very informative, new and, fun with so many things to learn that is completely relevant to our work. I like good manners part the most. Ms. Sheila is well-versed and captures the audience’s attention 90% of the time.

Maritess Rodcadilla, MedRep, Gracio Med Phils, Social Graces and Fine Dining WorkShop

I learned ethics, etiquette, and fine dining. I like fine dining the most from this TalkShop workshop. Ms. Sheila Viesca is great.

Anonymous, MedRep, Gracio Med Phils, Social Graces and Fine Dining WorkShop

I actually learned a lot that I can also use even in small party or fine dining. I learned how to answer questions like that in a beauty pageant. I like the proper etiquette in eating and the 8 clothes to wear. Ms. Sheila Viesca, Social Graces Coach is nice and very friendly.

Anonymous, MedRep, Gracio Med Phils, Social Graces and Fine Dining WorkShop

I had so much fun and new learning from TalkShop Speaker, Ms. Sheila Viesca. The design is on how to eat in a fine dining restaurant. The Speaker is excellent and very informative. The workshop taught us how to deal with people if invited for fine dining.

Anonymous, MedRep, Gracio Med Phils, Social Graces and Fine Dining WorkShop

I’ve learned a lot from TalkShop workshop and it’s all helpful especially in our work. I’ve learned the right etiquette and attitude when in fine dining. The areas I liked the most is how to wear decent wardrobe and how to put a tie. The trainer, Ms. Sheila Viesca is very patient in answering our questions.

Ruth Abad, PM, Gracio Med Phils, Social Graces and Fine Dining WorkShop

The session will be very helpful especially for us because we get to deal with customers all the time. The trainer gave very useful and practical applications and knows the material very well. My realization is that when making a good impression, a good visual has a big effect.

Katrina April Nacabarte, MedRep, Gracio Med Phils, Social Graces and Fine Dining WorkShop

I’ve learned a lot in this TalkShop workshop. It is an excellent one. It was very helpful for us because we meet professionals. I like grooming and dining etiquette. The Speaker, Ms. Sheila Viesca is very effective.

Catherine Claire Yunzal, MedRep, Gracio Med Phils, Social Graces and Fine Dining WorkShop

I really enjoyed the lecture. She educated us with proper etiquette in fine dining. The program design is so informative as we learned the proper etiquette in eating food and in talking with people. It also taught us how to answer questions spontaneously using 3 key points. Ms. Sheila Viesca is really informative. This workshop really helps us to look more professional.


Kaycelene Opialda, MK, Gracio Med Phils, Social Graces and Fine Dining WorkShop

I learned a lot especially how to dress in a corporate way. The TalkShop Speaker is excellent.

Gilbert  Lagman, MedRep, Gracio Med Phils, Social Graces and Fine Dining WorkShop

TalkShop’s Speaker, Ms. Sheila Viesca is clear and concise. She’s well-versed. I learned so many things from this TalkShop training. I like the wine tips the most. I was able to evaluate myself if I am doing the right thing.

Marcela, MedRep, Gracio Med Phils, Social Graces and Fine Dining WorkShop

It’s an excellent TalkShop workshop with an awesome Speaker, Ms. Sheila Viesca.

Phyllis Cecille Abella, MedRep, Gracio Med Phils, Social Graces and Fine Dining WorkShop
Ms. Viesca had an impressive talk and CV. She’s flexible and smart in such a classy way. She’s excellent and witty. I learned a lot. I liked the wine experience the most.

Rick Aquino, MedRep, Gracio Med Phils, Social Graces and Fine Dining WorkShop

I’ve learned a lot from TalkShop’s workshop in Social Graces and fine Dining Etiquette. The program design is very well-organized. All of the topics are well-explained. The Consultant, Ms. Sheila did a very well-job.

Nayda Viloria, MedRep, Gracio Med Phils, Social Graces and Fine Dining WorkShop

I have learned much from TalkShop workshop. The program design is good. I like the questions given for us to answer quickly. Ms. Sheila is well-groomed and a great Speaker. Now I am confident to deal with other people.

Ma. Vira Lisa Musil, MedRep, Gracio Med Phils, Social Graces and Fine Dining WorkShop

The TalkShopworkshop is more on personality and appropriate dressing. I’ve learned so much from the training like things that we are not aware of and norms as well. It guides me to be aware of every action I make. The program design is simple and easy to understand.
Ms. Viesca’s talk was light and breezy making it more fun for us at the same time comfortable that made us participate.



Rasshid Adjad, MedRep, Gracio Med Phils, Social Graces and Fine Dining WorkShop

I like the workshop about table manners and proper way of dealing with others. It’s good for personal training.  The TalkShop Consultant elaborates important points on Social Graces and Fine Dining Etiquette.

Gina Castor, MedRep, Gracio Med Phils, Social Graces and Fine Dining WorkShop

I learned the essence of table manners and mingling with other professionals. I like the proper attire when attending events the most. Ms. Sheila delivered all the details clearly in this TalkShop workshop.



Monday, March 27, 2017



Philippine Permaculture Association employees share their learning experiences from Enneagram Workshop.


Kathleen Tiam, Finance Officer, Philippine Permaculture Association                                                                                 

TalkShop’s  two-day team building workshop is great. It opened our eyes to what we could potentially be. Now we understand each other more.  Wow!  It is such an inspiration to be in this workshop. I like the Enneagram and the finale.   Ms. Sheila entertains questions so well that I am amazed.  TalkShop workshop has opened me to the new ME.



Camille Campos, CO, , Philippine Permaculture Association                                                                                  
Enneagram Workshop

TalkShop’s program flow is great. I learned a lot from it. I like the Enneagram.  The program design is easy to understand and follow thus I learned much. Ms. Sheila is well-trained and used an appealing presentation with substantial inputs.  My perspective and horizons were broadened because of the way she discussed the Enneagram during this 2-day training.



Ma. Cecilia Laudato, Admin, , Philippine Permaculture Association                                                           Enneagram Workshop

I am happy to be with the team. And I feel fortunate to be a part of this TalkSHop workshop.
I learned a lot more.  I like the Enneagram best. Ms. Sheila Viesca is amiable and knowledgeable. Now I know how to understand my colleagues.




Joel Santiago, Philippine Permaculture Association
Enneagram Workshop  

I learned a lot from TalkShop. The program design is systematic, particularly the Enneagram.
Ms. Sheila Viesca has lots of talents and expertise. This workshop transformed me to be my best.


Sixto Bereber, Organic Highway Coordinator, Philippine Permaculture Association                                                                                
Enneagram Workshop

I didn’t expect that my answers to the Enneagram would reflect my personality. I learned a lot about myself and others. The program is great. I like the Enneagram the most. Ms. Sheila Viesca is knowledgeable in every topic.  Now I discovered more of myself and other people.




Sandino Guinto, Permaculture Designer, Philippine Permaculture Association  
Enneagram Workshop

Any positive information about my colleagues and how to help and work with them best is important. I learned a lot. The ribbon idea is very good with the Enneagram.  Ms. Sheila Viesca, TalkShop Facilitator, is clear in facilitation and provides points for discussion.
I saw my colleagues in a new light.


Tuesday, February 07, 2017

Keeping Customer Happy is Everybody’s Business

The most likely response to “Who is your customer?”  is “The One who pays for our products and/or services”.  So typically, the ones that come to mind when we are reminded to ‘keep the customers happy’ are the paying clients.  Yes, keeping paying customers happy is of utmost importance as repeat sales and referrals are key to business growth. No wonder many companies evolve; even engaging third parties for various functions: Marketing, Sales, Customer Relations, et al. Yet, think about it, every dealing in a business organization require an optimum level of “customer satisfaction.”



Customer satisfaction at every level of the organization is dependent on the quality of one’s work and on how one relates with others.  One has to deal with bosses, subordinates, colleagues, suppliers, affiliates, partners, support staff and finally, all clients.  Everyone in the organization is a customer and has a customer to please.  It is about giving the best you could and being the person everyone wants to work with.  After all, everything works as a system and everyone relates with individuals who are integral to the process.  Even management must consider their employees as “customer” -- keeping valued employees happy, so they decide to stay.

What is gained when customer satisfaction is espoused at every level in the organization?   A culture of excellence at every level of the business operations.




Imagine if there are gaps in the system... Take for instance an FMCG company that is known for excellent products and service delivery.  Yet is notorious for not paying its suppliers on time. Can you also imagine a good brand being given defective finished goods by its suppliers? ( E.g. mobile phone with defective batteries; a car with defective seatbelts.) When an accident happens, it is not the supplier who gets the blame but the manufacturer. Sales suffer.
What about a bank with a security guard who feels he is not duty bound to assist clients in the parking area?  Then you’ll regularly have a pissed off client before he even steps into the bank. Then there are third party suppliers with backlog in deliveries because of inefficiencies in system. These are just a few examples to illustrate that all transactions and dealings have a way of affecting the whole “food chain”.

To minimize gaps in the system:

    1.  Third-party partners who are integral to business operations must share your corporate values. They are extension of your company. 

    2. Keep good partners and you can be assured of consistency in being supplied quality materials and excellent service. Recognize their business needs and goals. For instance, keep your credit terms reasonable. “Days Payables”is now a barometer of efficiency in running a business.

    3. Develop a desirable corporate culture. One that challenges and motivates. One that allows people to grow and have a sense of ownership for their contribution. Encourage camaraderie and team work by empowering people to be part of the solutions to issues and concerns. Reward and recognize performers, especially those with initiative. Chances are, when you have a passionate work force, you’ve got low employee turnover rate and an increase efficiency levels. (Hardly any learning curves).

    4. Develop a sense of accountability for employees. However, ensure they are equipped for the job. Train, empower, motivate.

     5. Make every employee, including support staff, embrace the culture of excellent service: secretaries, procurement officers, security guards, receptionists, telephone operators, et al. are at times overlooked.




Yes, everyone matters as everyone is part of the chain. Everyone is a customer with needs to be satisfied and everyone has customers to satisfy. So, key to keeping your customers happy is delighting people with the quality of your work and relationship with them. Delighting customers means exceeding their expectations in all aspects of your relations with them.