Following the successful run of the Technical Writing workshop for Smart Communications in March 2011, TalkShop, with its Lead Trainer and CEO Sheila Viesca, is conducting a series of Social Network Interface Workshops as the telecommunication company’s exclusive training provider for English communication and social corporate communication training.
Smart Communications Account Manager Dave Asencio said, “With the TalkShop group’s expertise in targeted training designs, they even exceeded the set workshop objectives. Beyond the communication training, they reinforce Smart’s corporate branding and the personnel’s adherence to the company values as we bring our business into the internet.”
Smart Communications has selected three of its departments to undergo varying levels of communication training with TalkShop. Skills that were strongly enhanced were technical and social media writing, logical thinking, customer care, handling complaints, confidence building, presentation skills, proofreading. The objective is to translate training towards skills in the form of immediate, appropriate, and relevant replies via chats, blogs, emails that boost the company’s image as professional, respectable, and reliable.
Smart Communications and TalkShop are working together on the follow-through design, Social Media Writing workshop. Another interactive, research-based training that underscores excellent customer service in online communication and interaction.