TalkShop gears up for ISO 9001:2008 certification early this year to level up on its commitment to enhance customer satisfaction through this global management standard. Sheila Viesca, TalkShop CEO said, “We take quality seriously, as evident in our people, products, and services. This passion has allowed us to grow our roster of clients that counts the country’s Top 1000 Corporations, many of which are ISO-certified. It is our commitment to them that drives us towards this goal of integrating world-class quality into our management system.”
Guiding TalkShop towards quality management system is Joven Sabanal, Xpert Internal CEO who observes, “The processes are already in place for TalkShop. It is just a matter of aligning these to the company’s vision to be the country’s leading training provider.”
“With meticulous work already underway, clients can expect continual improvement in all aspects of our services, as required by the ISO,” adds Viesca.