Philippine Permaculture Association employees share their learning experiences from Enneagram Workshop.

Kathleen Tiam, Finance Officer, Philippine Permaculture Association                                                                                 

Enneagram Workshop

TalkShop’s  two-day team building workshop is great. It opened our eyes to what we could potentially be. Now we understand each other more.  Wow!  It is such an inspiration to be in this workshop. I like the Enneagram and the finale.   Ms. Sheila entertains questions so well that I am amazed.  TalkShop workshop has opened me to the new ME.

Camille Campos, CO, , Philippine Permaculture Association                                                                                  

Enneagram Workshop

TalkShop’s program flow is great. I learned a lot from it. I like the Enneagram.  The program design is easy to understand and follow thus I learned much. Ms. Sheila is well-trained and used an appealing presentation with substantial inputs.  My perspective and horizons were broadened because of the way she discussed the Enneagram during this 2-day training.

Ma. Cecilia Laudato, Admin, , Philippine Permaculture Association                                                           Enneagram Workshop

I am happy to be with the team. And I feel fortunate to be a part of this TalkSHop workshop.

I learned a lot more.  I like the Enneagram best. Ms. Sheila Viesca is amiable and knowledgeable. Now I know how to understand my colleagues.

Joel Santiago, Philippine Permaculture Association

Enneagram Workshop  

I learned a lot from TalkShop. The program design is systematic, particularly the Enneagram.

Ms. Sheila Viesca has lots of talents and expertise. This workshop transformed me to be my best.

Sixto Bereber, Organic Highway Coordinator, Philippine Permaculture Association                                                                                

Enneagram Workshop

I didn’t expect that my answers to the Enneagram would reflect my personality. I learned a lot about myself and others. The program is great. I like the Enneagram the most. Ms. Sheila Viesca is knowledgeable in every topic.  Now I discovered more of myself and other people.

Sandino Guinto, Permaculture Designer, Philippine Permaculture Association  

Enneagram Workshop

Any positive information about my colleagues and how to help and work with them best is important. I learned a lot. The ribbon idea is very good with the Enneagram.  Ms. Sheila Viesca, TalkShop Facilitator, is clear in facilitation and provides points for discussion.

I saw my colleagues in a new light.

Keeping Customer Happy is Everybody’s Business

The most likely response to “Who is your customer?”  is “The One who pays for our products and/or services”.  So typically, the ones that come to mind when we are reminded to ‘keep the customers happy’ are the paying clients.  Yes, keeping paying customers happy is of utmost importance as repeat sales and referrals are key to business growth. No wonder many companies evolve; even engaging third parties for various functions: Marketing, Sales, Customer Relations, et al. Yet, think about it, every dealing in a business organization require an optimum level of “customer satisfaction.”

Customer satisfaction at every level of the organization is dependent on the quality of one’s work and on how one relates with others.  One has to deal with bosses, subordinates, colleagues, suppliers, affiliates, partners, support staff and finally, all clients.  Everyone in the organization is a customer and has a customer to please.  It is about giving the best you could and being the person everyone wants to work with.  After all, everything works as a system and everyone relates with individuals who are integral to the process.  Even management must consider their employees as “customer” -- keeping valued employees happy, so they decide to stay.

What is gained when customer satisfaction is espoused at every level in the organization?   A culture of excellence at every level of the business operations.

Imagine if there are gaps in the system... Take for instance an FMCG company that is known for excellent products and service delivery.  Yet is notorious for not paying its suppliers on time. Can you also imagine a good brand being given defective finished goods by its suppliers? ( E.g. mobile phone with defective batteries; a car with defective seatbelts.) When an accident happens, it is not the supplier who gets the blame but the manufacturer. Sales suffer.

What about a bank with a security guard who feels he is not duty bound to assist clients in the parking area?  Then you’ll regularly have a pissed off client before he even steps into the bank. Then there are third party suppliers with backlog in deliveries because of inefficiencies in system. These are just a few examples to illustrate that all transactions and dealings have a way of affecting the whole “food chain”.

To minimize gaps in the system:

    1.  Third-party partners who are integral to business operations must share your corporate values. They are extension of your company. 

    2. Keep good partners and you can be assured of consistency in being supplied quality materials and excellent service. Recognize their business needs and goals. For instance, keep your credit terms reasonable. “Days Payables”is now a barometer of efficiency in running a business.

    3. Develop a desirable corporate culture. One that challenges and motivates. One that allows people to grow and have a sense of ownership for their contribution. Encourage camaraderie and team work by empowering people to be part of the solutions to issues and concerns. Reward and recognize performers, especially those with initiative. Chances are, when you have a passionate work force, you’ve got low employee turnover rate and an increase efficiency levels. (Hardly any learning curves).

    4. Develop a sense of accountability for employees. However, ensure they are equipped for the job. Train, empower, motivate.

     5. Make every employee, including support staff, embrace the culture of excellent service: secretaries, procurement officers, security guards, receptionists, telephone operators, et al. are at times overlooked.

Yes, everyone matters as everyone is part of the chain. Everyone is a customer with needs to be satisfied and everyone has customers to satisfy. So, key to keeping your customers happy is delighting people with the quality of your work and relationship with them. Delighting customers means exceeding their expectations in all aspects of your relations with them. 

Cross Culture Communication Training: Understanding the Philippines and Managing Filipinos

Cross Culture Communication Training:

Understanding the Philippines and Managing Filipinos

(WHAT EVERY EXPAT MANAGER SHOULD KNOW)

January 16-18, 2017 at the Tower Club, Philam Tower



Learn with TalkShop's Powerhouse Team

Prof. Felipe de Leon, Former Chairman of the National Commission for Culture and Arts. Published Author. Specialist in Art Studies, Humanities, Language, Social Transformation.

Prof. Danny Cabulay, CPA, Published Author. Former Dean of Institute of Accounts, Business, and Finance, Far Eastern University. Specialist in Management, Tourism, Planning, Innovation.

Ms. Sheila Viesca, TalkShop CEO and Founder. Published Author. Specialist in Corporate Effectiveness, Personality Profiling, Communication Protocol, International Etiquette.


www.talkshop.ph * (632) 894 5588 * 0917 853 5588 * info@talkshop.ph

Social Media Workshop B1- Content Planning

PARTICIPANTS’ TESTIMONIALS

SOCIAL MEDIA KNOWLEDGE MATTERS


Social media presence is any sensible company’s big consideration if it wants guaranteed customer engagement, brand recognition, and information dissemination.

Knowledge of Facebook account management, Twitter updates, or website interaction is directly linked to customer relationship enhancement and company productivity. Government agencies are no exception. Social Media administrators from the Department of Trade and Industry take the TalkShop WorkShop to determine how they can derive more value from social media.

This training has been designed by TalkShop led by CEO Ms. Sheila Viesca and Lead Consultant Carlos dela Fuente. The participants’ testimonials prove how much DTI will benefit from this knowledge and skills training right away and overtime. Read through and take part in the participants’ learning experience:

Julius Andrew Dizon, Acting Information Officer - Social Media Workshop B1

The workshop provides us an overview of how to act on concerns and as well learn new ideas on writing social media on our daily task of information officer.

The TalkShop Consultant provided adequate insights and the many use of social media to our work as information officer. The workshop opened our eyes to new approach on improving the potential reach of social media.

Joyce Ria Estares, TIDS/ INFO officer - Social Media Workshop B1

I appreciate learning meme and taking videos appropriate  for social media.

Caloy is very informative and entertaining. He presented the concepts in a very clear and concise manner. Kind regards to you Caloy. TalkShop  workshop made feel confident that I can do the work needed for DTI social media Strategy.

Areis Espina, Comms Officer - Social Media Workshop B1

Caloy was a great speaker as he was able to teach me the subject matter in a clear and direct manner.  I learned a lot about the subject matter. The program flow was well designed and conducted for easy learning. Our Consultant Caloy is a nice guy, personable and  knowledgeable in the subject matter. I am now more confident of my capability to use  social media to promote my agency.

Naiza Reina Brazil, TIDS - Social Media Workshop B1

It was very informative and it helped a lot in improving us and adding to our knowledge of Social Media. Our consultant is very approachable and kind also allows a lot interaction bet participants and speaker.

There are a lot of things to do with social media and I instantly got to practice them.  At the same time, there are a lot of tools I learned to improve the online presence of DTI.

Jojisilia Villamor, Info Officer - Social Media Workshop B1

This workshop is useful to Government info officer and media practitioners.

I can’t quantify what I’ve learned. All I know is that it was truly worth attending.

The whole TalkShop WorkShop was a good learning experience. I like best the part on how to do a video using  our phone and computer.  This is new knowledge for me.

Our consultant is a professional who is well versed on the subject matter.

I was updated on various ways to use new media in my work.

Maria Marjorie Pascual, TIDS/IT officer - Social Media Workshop B1

I learned a lot because TalkShop gave us a program that is well-designed with appropriate examples that are very helpful. Our consultant is very generous in giving out tips and tricks. I was updated on the features of the social media tools.

Banawe Corvera, AA III- KM /info - Social Media Workshop B1

The program design is done-well considering that the concepts are easy to understand. I can’t wait to share the inputs to the RO and PO units back home. I learned additional knowledge that can be very useful to how we run our social media campaigns. Everything about this TalkShop program is appropriate fun and light. Our consultant is knowledgeable, competent, and consistent in using the right approach.

Vanessa Claire Piena, Information officer III - Social Media Workshop B1

I learned a lot. Kudos TalkShop for the great experience! Very nice. We need to have more speakers like Caloy – he is excellent! He taught us to have a new and different perspective on the advantage of using social media.

Warren Serran, Info officer - Social Media Workshop B1

I believe the general direction of the training is effective and fun. We got the right trainer in TalkShop because they were able to design a Social Media campaign that will level up our knowledge and skills.

I hope we can have more workshops with TalkShop.  So far, I learned sufficient knowledge in this first session.  The TalkShop Consultant is very insightful and speaks from actual experience.

Roniel Amihan, STIDS - Social Media Workshop B1

Great job TalkShop Team!

I learned a lot from the workshop, especially the basics of social media as platform of communication to reach the target audiences.

I like most the part when we got to create an official social media account. I appreciate learning the utilization of social media channels. The consultant engaged his participants to actively participate during discussions and presentations.

Joseph dela Deva, TIDS - Social Media Workshop B1

Workshop activities are fun and challenging! Congrats TalkShop!

 I gained new knowledge.

David Israel Sinay, Information officer - Social Media Workshop B1

I’m was thankful to have a hand on type of workshop where, whatever we discussed is implemented/ practiced right away.  We were trained effectively to better understand of our roles as information officers. I learned new ideas especially on terminologies and categories. 

I gained deeper understanding of how social media should be used and what appropriate application to use for a particular topic/ case.

Ann Malhotra , STIDS - Social Media Workshop B1

The TalkShop seminar is an effective workshop that enhanced my understanding of social media as a tool in promoting the trade events organized by our business partners especially when using Facebook and Twitter. I learned a lot from this workshop such as when to use FB and Twitter, blup, meme, infographics, etc. I like the activities on FB and twitter in maximixing video stories well as photo journalism.

I like best the preparation of communication plan for social media and effective use of video story. The Consultant was able to engage the audience during the seminar.

Mia Cortez, Information Officer - Social Media Workshop B1

I learned a lot about online journalism and ways to improve my social media savvy.  Thank you TalkShop and DTI!

Ma. Christina Diana Cabaruan, TIDA-MIS - Social Media Workshop B1

I learned how to use other forms of social media platforms. The program was informative and fun.

The consultant is a good speaker who is able to explain the topics well. It made me realize /appreciate to effectively use social media platform in promoting the agency.

Joyce Ann Segui, Information officer - Social Media Workshop B1

I find TalkShop’s social media workshop extremely fun and interesting. The social media management techniques will surely be of great help in keeping our regional FB page updated and active.

Think before you click! Social media is a powerful medium to inform and communicate; hence we need not only be creative and imaginative but also responsible netizens. Thank you TalkShop!

The sharing of the different groups is the one part I like the most . It gave me more ideas in practicing creativity in the use of IEC materials.

Sir Caloy is very confident and knowledgeable on the topics discussed. Sir Gil is very clear and approachable.

Imelda Santa Ana, TIDS - Social Media Workshop B1

Through this workshop, I learned a lot about social media and the different types of posts and videos This is a highly recommended workshop. I learned a lot from TalkShop’s social media workshop. I like most the part when we were taught to do memes. I like least your very slow internet connection. Caloy is very good!

Paul Mayo, TIDS - Social Media Workshop B1

Content is king! Thank you TalkShop and DTI for this relevant training! I increased my appreciation for social media as a tool for communication. I like most the creative aspect of the workshop/outputs. Caloy has mastery of subject matter. My view of new media was enhanced.

Mary Grathel De Leon, EAV

The program covered comprehensive insights  that can be understood by a practitioner and beginner. This has made me more motivated to resume my online tasks.

Yfus Porsche Fernandez, PRO III ,DSEC - Social Media Workshop B1

I appreciate Talkshop way of executing workshops.  This is a much needed training.

Social Media Workshop for Department of Trade and Industry

DTI

Social Media Workshop by www.talkshop.ph

October 26-27, 2016

Carlo Zion Gonzales, Department of Trade and Industry, Social Media Training

TalkShop is an avenue for synergy and results. I got what I came here for. This Social Media Training is one of the best programs I’ve attended! We need more trainers like the TalkShop Consultants.

This workshop gave me the backbone to implement online marketing more effectively in my area.

Kaye Mendoza, TIDS, Department of Trade and Industry, Social Media Training

TalkShop program design is very good. I never thought a Social Media Training could be this fun!

 Vierna Teresa Ligan, Planning and Info Officer, Department of Trade and Industry, Social Media Training

I learned lots and lots. There just isn’t enough time to take in everything. For sure TalkShop has designed one of the most timely and relevant Social Media Training!  The TalkShop Consultants  are excellent.

Shirelyn Villamor, Department of Trade and Industry, Social Media Training

TalkShop program design is hands-on. The TalkShop Consultant is excellent. The Social Media Workshop has helped me become an effective social media officer and administrator.

Melvin Macabare, Department of Trade and Industry, Social Media Training

TalkShop is very informative and empowering.  The program design is very timely and relevant.

I learned the different social media language. At the same time, the TalkShop Consultants are accommodating and passionate about what they are doing.

I realized that there are times I do not need to over analyze, and to just go for it.

Teresita Magtanong, STIDS, Department of Trade and Industry, Social Media Training

Thank you very much! I’m so fortunate to be one of the attendees of this very informative and stress-free seminar through your company. I like all areas. The TalkShop Consultants are excellent. Great job.

What I used before is FB, now I can try to reach more using the various social media platforms and tools.

Idah Michelle Mendoza, STIDS, Department of Trade and Industry, Social Media Training

I learned so much. The program design is relevant. The TalkShop Consultants are excellent and are easy to understand.

Victor Castro, TIDS, Department of Trade and Industry, Social Media Training

My first time to attend a Social Media Training. It’s a great workshop. Every area is 5 for TalkShop. Excellent work.  Thanks to DTI for the opportunity!

Christian Abemir, TIDA, Department of Trade and Industry, Social Media Training

TalkShop provided a convenient tool in creating an interactive and proactive learning on the use of social media channels. I learned so much. Everything about the workshop is excellent.

Martina Lorainne Pangalangan, Technical Researcher, Department of Trade and Industry, Social Media Training

The workshop is very practical, especially the tips shared by Mr. Caloy on how to maximize social media exposure.  I learned how to strategically post on social media.

TalkShop program is great and all the exercises are in depth, practical,  and relevant.  The Consultants were able to explain things clearly.

I now have a clearer idea on how to manage social media platforms.

Christine Laurente, TIDS, Department of Trade and Industry, Social Media Training

Thank you for sharing your skills. The team is approachable and knows how to push participants to really deliver. It’s a well-done workshop by TalkShop. I like the use of different materials.